Policy

Refund Policy

At ZOZO Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

Items may be returned within 14 days of receiving your order. To be eligible for a return, products must be unused, unworn, and in their original condition, with all tags and packaging intact.

Non-Returnable Items

For hygiene and quality reasons, certain items, including customized, made-to-order, or final sale products, cannot be returned or exchanged.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Shipping Costs

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, and we will work to resolve the issue promptly.

For any questions regarding returns or refunds, please contact our customer support team.