Policy

Shipping Policy

At ZOZO Shop, we are committed to delivering your orders safely and efficiently.

Processing Time

All orders are processed within 3–4 business days after payment confirmation. During collection launches, holidays, or promotional periods, processing times may be slightly extended.

Shipping Times

Delivery times vary depending on the destination:

Domestic shipping: 1–3 business days
International shipping: 5–10 business days

Shipping Costs

Shipping fees are calculated at checkout based on the delivery location and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor your package.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Delivery Issues

ZOZO Shop is not responsible for delays caused by customs procedures, carriers, or circumstances beyond our control. If your package is lost or arrives damaged, please contact us, and we will assist you in resolving the issue.

For any questions regarding shipping, please contact our customer support team.